The Challenge
Before implementing the automation solution, the insurance agency struggled with inefficiencies in its underwriting process. Each policy with a single coverage line required over 30 minutes of manual tasks, including data ingestion, policy entry into Applied Epic and the generation of supporting documents using Excel and Adobe Acrobat. This not only consumed valuable time but also increased the risk of human error.
The Solution
The agency decided to explore automation solutions to streamline its underwriting process. After evaluating several options, they selected an automation solution that handles the initial underwriting tasks, including data ingestion, policy entry into Applied Epic, and the generation of supporting documents using Excel and Adobe Acrobat. This solution seamlessly integrated with their existing systems and provided a significant boost in efficiency.
The Results
The implementation of the automation solution yielded impressive results for the insurance agency. The manual processing time was reduced from over 30 minutes to less than 5 minutes per application, resulting in an efficiency improvement of over 80%. This allowed underwriters to dedicate more time to complex tasks and ensure the accuracy of submissions. The automation not only improved productivity but also enhanced the agency's ability to provide exceptional customer service.
